Why hire me?

I'm a proven leader

As a Front Desk Supervisor at a large beach resort, I directly supervised a team of 1-4 desk agents, 1-3 bellmen, and a phone operator, as well as ensured effective communication between the Front Office and the Manager-On-Duty as well as the other departments.My team respected me because I give them a fair degree of freedom in how they complete their tasks as long as their duties are being carried out to expectations, and I am always ready to take over for them when a situation escalates. My staff knows I am always available to help. I am a leader who delegates, not micro-manages.However, when it is time for me to step in and get my hands dirty, I do not hesitate to jump in and assist where I am needed most.

I'm adaptable

I have worked in many different fields and many different areas of hospitality. I am always ready to adapt to new situations and challenges. Some of the unique challenges I have faced since transitioning to hotels include dealing with renovations, helping to set up and implement an internal procedural system for dealing with the FEMA Transitional Housing Assistance program, and working outside my role to cover for unfilled positions.I started my hotel journey in Overnight Security at a small boutique hotel, a role which doubled as the overnight Manager-On-Duty because I would be the only staff on property overnight. This allowed me a quick way to learn guest services and eventually transition to being a desk agent and supervisor during the daytime. As a supervisor, I would also run the hotel's coffee shop during the daytime, and supervise events and banquet operations on the property in the evenings.Since becoming a supervisor again at a larger hotel, I have used the opportunities when they have presented themselves to become fully trained as a phone operator/AYS agent and night auditor in addition to my other responsibilities. I often work directly with the Evening Manager-On-Duty and with his training I have been able to learn a lot more about Back-of-House F&B, Banquet, Receiving, and Outlets experience as well.I am always eager to learn and know more about how hotels work in order to push ahead with my own career.

I'm creative, and determined to help

Guests keep asking about the free trolley service?
I'm making a QR code for them to scan with the route information.The Front Office manager muses that the current Time Off Request sheet is hard to read when scheduling?
I have a new one ready for him the next day that is designed to be easier to read.Night auditor has called out sick?
I don't mind staying behind to assist and learn a new role.I value efficiency and am always looking out for ways that I can make things easier for guests and staff alike without sacrificing quality of service. The more I know about hotel operations, the more I can understand how everything comes together. I am always trying to expand my knowledge in all areas of hotel operations so that I may be the most effective resource I can be for my team.

I'm a traveler

I believe that in order to provide the best experience for guests, I must also understand what the guest experiences from their perspective. I enjoy spending my free time traveling to new places and staying in different types of hotels, and when I'm there I love asking the staff about their jobs! I strongly believe this helps me to expand my knowledge of the industry and to learn to empathize with guest concerns, too!

Work Experience

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Clearwater Beach Sheraton Resort on Sand Key

• Rooms Controller
  May 2025 - Present

• Front Desk Supervisor
  May 2024 - May 2025

• Front Desk Agent
  December 2023 - May 2024

Belleview Inn

• Front Desk Agent
  January 2022 - December 2023 (concurrent, same property)

• Overnight Security/Manager-On-Duty
  December 2021 - December 2023 (concurrent, same property)

Marriott Experience

I'm fully Marriott trained

With over two years experience in a Marriott front office, I am comfortably familiar with Marriott's tools of the trade, including MGS, Empower/GXP, Sertifi, and Mobile Guest Services. I have been through all general Front Office training on the DLZ, and have completed training for the roles of Front Desk Agent, Front Desk Supervisor, Night Auditor, and Rooms Controller as well as brand standards training for Sheraton.I am also familiar with the common Hotel PMS systems Lightspeed and Opera, and various F&B POS systems.

I'm a Marriott Bonvoy expert

A Titanium Elite expert, to be exact! (with 171 Lifetime Nights)Working for Marriott, I have been inspired to take full advantage of the Marriott Bonvoy program to elevate my travel experience. I understand the program on a deep level from the perspectives of the hotel, the corporation, and the guest.In my hotel's Front Office, I am the resident "Bonvoy expert," leading the drive for desk agents to enroll new members to the program. I formerly ran a friendly monthly competition to see which agent can get the most enrollments in a given month while I was supervisor. When guests, agents, or even managers have questions about how the program works, I am the person who has the answer.I believe that being able to really understand the benefits of the program helps to drive loyalty to both the brand and the hotel.

Contact

Please feel free to contact me at [email protected]

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